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Terms and Conditions

The terms and conditions outlined herein are based on the legislative norms of the Republic of Poland. These rules have been established to ensure compliance with Polish law, providing a legal framework that governs the rights and obligations of both parties involved. It is important for users to be aware that these terms are crafted in accordance with the current legal standards and practices within Poland, aiming to offer clarity, security, and protection under the Polish jurisdiction.

Based on this, you agree that any disputes arising from these terms and conditions will fall under the jurisdiction of the Republic of Poland. This means that any legal actions or proceedings related to the enforcement, interpretation, or application of these terms will be adjudicated exclusively within the Polish legal system. By accepting these terms, you acknowledge and consent to the jurisdiction of Polish courts for the resolution of any disputes connected with the use of our services or products.

§ 1 General Provisions § 2 Technical Requirements Necessary for Using the Service § 3 Sale of Goods – Terms and Order Fulfillment Time § 4 Liability for Non-Conformity of Goods with the Contract § 5 Provision of Services § 6 Liability for Non-Conformity of Services with the Contract § 7 Contracts for Supplying Digital Content or Digital Service § 8 Liability for Non-Conformity of Digital Content or Digital Service with the Contract § 9 Product Prices and Delivery Cost § 10 Payment Methods § 11 Right to Withdraw from the Contract § 12 Refund of Payments Made by the Client § 13 Newsletter § 14 Contact Details of the StartUp § 15 Final Provisions Notice on Out-of-Court Dispute Resolution TEMPLATE FOR WITHDRAWAL FROM CONTRACT COMPLAINT FORM

§ 1 General Provisions

1. The web service Webdesign operating at https://1fix.me/ (hereinafter: the Service) is run by the Entrepreneurship Development Foundation "Twój StartUp", located in Warsaw, at Żurawia Street 6/12, apt. 766, 00-503 Warsaw, delivery address: Atlas Tower, Al. Jerozolimskie 123a, 18th floor, 02-017 Warsaw, registered in the National Court Register kept by the District Court for the capital city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the number KRS 0000442857, VAT ID (NIP): 521-364-12-11, REGON number: 146433467, BDO number: 000460502. 2. The provisions of the Terms and Conditions concern activities performed on behalf of the Entrepreneurship Development Foundation "Twój StartUp" by an organized part of the enterprise named Remote Media System operating at the Branch of the Entrepreneurship Development Foundation "Twój StartUp", represented by Maxim Tayurskiy (email address: info@1fix.me, tel.: +48780058200). The person mentioned in this paragraph is designated by the Entrepreneurship Development Foundation Twój StartUp for contact in the implementation of the Terms and Conditions. 3. The Terms and Conditions specifically define: 4. The Client is entitled and obligated to use the Service in accordance with its purpose, social coexistence rules, and good manners. 5. Browsing the Service does not require registration, and placing orders for Products by the Client does not require an account to be registered. 6. The Terms and Conditions are available free of charge on the Service, in a form that allows their acquisition, reproduction, and recording. 7. The Client is obliged to familiarize themselves with the contents of the Terms and Conditions. The use of the Service is possible only after becoming acquainted with and accepting the Terms and Conditions. 8. Klient jest zobowiązany do zapoznania się z treścią Regulaminu. Korzystanie z Serwisu jest możliwe wyłącznie po zapoznaniu się oraz akceptacji Regulaminu. 9. The client can be a person with full legal capacity.

Terms used in the Terms and Conditions mean:

11. In the case of justified suspicion that the Client has provided false information, StartUp has the right to withdraw from the execution of the Agreement, notifying the Client about this. 12. In the case of the Client providing incorrect or inaccurate data, including in particular an incorrect or imprecise address, StartUp is not responsible for the non-delivery or delay in delivering the Goods or for not providing the Service or Digital Service, to the widest extent permitted by law. 13. Information contained in the Service, including in particular announcements, advertisements, and price lists, does not constitute an offer within the meaning of Art. 66 of the Act of April 23, 1964 - Civil Code. Information contained in the Service, however, constitutes an invitation to enter into an Agreement, described in Art. 71 of the Civil Code. 14. StartUp is obligated to provide the Client, who is a Consumer, in a clear and visible manner, directly before the Client places an order, information in particular about: 15. In the case where StartUp anticipates the possibility of accepting individual orders (made to order) from Clients, such orders can be placed by Clients via the StartUp's email address indicated on the Service. In such a case, StartUp conducts an evaluation and sends it to the email address provided by the Client. 16. The time for fulfilling an individual order (made to order) is 30 days from the conclusion of the Agreement, unless StartUp informed the Client, at the latest before placing the order, of a different deadline. 17. The Service serves Clients within the territory of Poland, unless theStartUp's offer in the Service states otherwise.

§ 2 Technical Requirements Necessary for Using the Service

1. To browse the Service, the following are required: 2. To use the functionalities of the Service, in particular, to register in the Service or to place orders for Products, an active email account is necessary. 3. The Service uses cookies to ensure the correct provision of Services and to ensure security. Blocking cookies, as well as using external applications to block them, may result in the Service not functioning correctly and may prevent the correct provision of the Service, for which StartUp is not responsible.

§ 3 Sale of Goods – Terms and Order Fulfillment Time

1. StartUp concludes sales contracts with Clients through the Service. Under the sales contract, StartUp agrees to transfer the ownership of the Goods to the Client and deliver the Goods, and the Client agrees to receive the Goods and pay the price to StartUp. 2. To place an order, the Client indicates the Goods they are interested in by using the Add to cart command or an equivalent phrase on the page of the said Goods, and then specifies the data, method of delivery, and payment. 3. The cart offers the Client the possibility to: 4. The Client places an order by confirming the order, selecting the button labeled "order with obligation to pay" or another equivalent phrase. 5. Placing and confirming the order obliges the Client to pay the price of the Goods and the delivery costs. StartUp's order confirmation is the moment of concluding the sales contract between StartUp and the Client. 6. The shipment of the purchased Goods is carried out within 30 working days from the moment of payment confirmation in StartUp's bank account, unless the Terms and Conditions state otherwise or StartUp informed the Client directly before placing the order about a different deadline. 7. The Goods purchased in the Service are sent to the address provided by the Client. 8. Orders through the Service can be placed 24 (in words: twenty-four) hours a day, 7 (in words: seven) days a week. Orders placed on Saturdays, Sundays, or statutory holidays are processed on the nearest working day. 9. In the case where only a part of the order can be fulfilled, StartUp may propose to the Client before confirming the order: 10. In the event of the unavailability of the Goods ordered by the Client or other reasons preventing the fulfillment of the Client's order, StartUp will inform the Client by sending information to their email address within 7 (in words: seven) days from the conclusion of the Agreement. 11. If payment for the Goods, which cannot be delivered in whole or in part, has been made in advance, StartUp will refund the paid amount (or difference) to the Client within 14 (in words: fourteen) days from the day of the Agreement, under the terms detailed in the Terms and Conditions. 12. StartUp may include on the Service, in relation to a given Good, information about the number of working days within which the shipment with the purchased Good will be sent. This information refers to the time from the order confirmation to the shipment of the ordered Goods. The order fulfillment time is given taking into account the time to complete all ordered Goods.

§ 4 Liability for Non-Conformity of Goods with the Agreement

1. The provisions of this paragraph of the Terms and Conditions, in accordance with Chapter 5a of the Act of May 30, 2014, on consumer rights, apply toStartUp's liability for non-conformity of the Goods with the Agreement concluded with: 2. StartUp ensures that the offered Goods are free from physical and legal defects. 3. The Client has the right to file a complaint in case of non-conformity of the Goods with the Agreement. 4. The complaint is submitted in writing or in documentary form to StartUp'semail address. 5. The complaint regarding defective Goods may include one of the demands: 6. If the goods are non-compliant with the agreement, the Client may submit a statement on reducing the price or withdrawing from the contract when: 7. The complaint concerning the defects of the Goods will be considered within 14 (in words: fourteen) days of its receipt. 8. If StartUp does not respond to the complaint within the deadline, it is assumed that the complaint was acknowledged. 9. StartUp informs the Client about the result of the complaint consideration on paper or another durable medium. 10. In case of acknowledging the complaint concerning the Goods, StartUp performs - depending on the Client's request - repair of the Goods, exchange of the Goods, reduction of the price, or refund of the entire amount paid by the Client in connection with his withdrawal from the Agreement. 11. StartUp returns the due amount using the same method of payment used by the Client, unless the Client has expressly agreed to a different method of return, which does not involve any costs for him. StartUp issues the Client an appropriate correction of the purchase document (VAT correcting invoice or correcting specification). 12. StartUp's liability is limited to the value of the Goods covered by the Agreement. StartUp's liability for damage caused by non-performance or improper performance of the Digital Service or non-delivery of digital content does not include lost benefits. 13. In aspects not regulated in the Terms and Conditions, the applicable general provisions of law, in particular the Act on consumer rights and the Civil Code, determine the rights and obligations of the Client and StartUp in the case of detecting a defect in the goods / non-performance / improper performance of the Agreement by StartUp. 14. StartUp's liability for defects of the Goods, Services, and Digital Services is excluded in the case of contracts concluded for the benefit of a Client who is not: 15. The Goods offered by StartUp may be covered by the manufacturer's warranty. Using the warranty is subject to the terms specified in the warranty statement. StartUp does not provide its own warranty on the offered Goods.

§ 5 Provision of Services

1. StartUp provides Services for Clients, the type, scope, and detailed description of which are indicated on the Service. Services include, in particular, website creation, coding, website promotion, and other related services. 2. Services are provided in the manner indicated on the Service, especially on the page concerning a given Service. 3. StartUp posts information on the Service about the way for the Client to place orders for Services. To place an order, the Client indicates the Services they are interested in, and then enters the data necessary to conclude the Agreement and perform the Service, including specifying the method of performing the Service (if applicable) and the payment method. 4. If a button or similar function is used to place an order on the Service, they are clearly marked with the words “order with obligation to pay” or another equivalent unambiguous phrase. 5. Placing and confirming the order entails the Client's obligation to pay the fee for the Services and any additional costs. The order confirmation by StartUp is the moment of concluding a service provision agreement between StartUp and the Client. 6. The Client is informed about the start and end date of the Services provision before the Agreement is concluded, especially through the Service. 7. If, at the express request of the Client, the performance of the Service is to begin before the expiration of the withdrawal period from the contract concluded outside the business premises, StartUp requires the Client to submit a statement: 8. If the Client does not consent to the commencement of the Service provision before the expiration of the withdrawal period from the Agreement, the provision of the service occurs after the expiration of the withdrawal period by the Client from the contract, unless StartUp does not offer Clients the possibility of concluding Contracts without such consent on the Service. 9. The Client may terminate the Service provision Agreement in writing or in documentary form, with a one-month notice period effective at the end of the calendar month. 10. StartUp may terminate the Service provision Agreement in writing or in documentary form, with a 1-month notice period effective at the end of the calendar month, for valid reasons. The parties consider the following as valid reasons:

§ 6 Liability for Non-Conformity of the Service with the Agreement

1. A complaint concerning Services provided not in accordance with the Agreement should contain a demand, depending on the nature of the Service. 2. A complaint concerning the non-conformity of the Service with the Agreement will be considered within 14 (in words: fourteen) days of its receipt. 3. In the case where StartUp does not respond to the complaint within the deadline, it is assumed that the complaint was acknowledged. 4. StartUp informs the Client about the result of the complaint consideration on paper or another durable medium. 5. In case of acknowledging the complaint concerning the Service, StartUp performs the Service correctly, refunds the entire or part of the received remuneration to the Client, or provides the Client with other benefits, depending on the type of Service and the circumstances of the case. 6. StartUp's liability is limited to the value of the unperformed or improperly performed Service. StartUp's liability for damage caused by non-performance or improper performance of the Service does not include lost benefits. 7. StartUp's liability for defects in Services, as well as non-performance / improper performance of the contract concluded with the Client, is excluded in the case of contracts concluded for the benefit of a Client who is not:

§ 7 Contracts for Supplying Digital Content or Digital Service

1. The provisions of this paragraph and the next paragraph of the Terms and Conditions, in accordance with Chapter 5b of the Act of May 30, 2014, on consumer rights, apply to Contracts for Supplying Digital Content or Digital Service concluded with: 2. StartUp posts information on the Service about the way for the Client to place orders for Digital Services. To place an order, the Client specifically indicates the Digital Services they are interested in, and then enters the data necessary to conclude the Agreement and perform the Digital Service, including specifying the method of performing the Service (if applicable) and the payment method. 3. If a button or similar function is used to place an order on the Service, they are clearly marked with the words “order with obligation to pay” or another equivalent unambiguous phrase. 4. Placing and confirming the order entails the Client's obligation to pay the fee for the Digital Services and any additional costs. The order confirmation by StartUp is the moment of concluding a contract for the provision of Digital Services with the Client. 5. StartUp delivers Digital Content or Digital Service to the Client immediately after the conclusion of the Agreement, unless the parties have agreed otherwise, especially a different term indicated on the Service page of the given Digital Service. This provision does not apply if the contract provides for the delivery of Digital Content via a tangible medium. If the Client does not consent to the performance of the service before the expiration of the withdrawal period from the Agreement, the provision of the service occurs after this period. 6. StartUp informs that expressing consent, as mentioned in the previous paragraph, results in the loss of the Client’s right to withdraw from the contract. 7. StartUp may, for valid reasons, change the Digital Content or Digital Service, which is not necessary to maintain its conformity with the Agreement. Valid reasons include, in particular, the valid interest of the Client or StartUp. StartUp clearly and understandably informs the Client about the change made. If the change significantly and negatively affects the Client's access to or use of the Digital Content or Digital Service, StartUp is obliged to inform the Client with sufficient notice on a durable medium about the characteristics and the timing of making this change and the right to terminate the contract without observing the notice period. The Client may terminate the contract without observing the notice period within 30 days from the day of the change. 8. The Client may terminate the Contract for Supplying Digital Content or Digital Services in writing or in documentary form, observing a 1-month notice period effective at the end of the calendar month. 9. StartUp may terminate the Contract for Supplying Digital Content or Digital Services in writing or in documentary form, observing a 1-month notice period effective at the end of the calendar month, for valid reasons. The parties recognize as valid reasons: 10. In aspects not regulated in this paragraph, the provisions of Chapter 5b of the Act on consumer rights apply.

§ 8 Liability for Non-Conformity of Digital Content or Digital Service with the Agreement

1. If StartUp did not deliver the digital content or digital service, the Client calls on them to deliver it. If StartUp does not deliver the digital content or digital service promptly or within an additional, explicitly agreed period, the Client may withdraw from the contract. This provision does not apply if the contract provides for the delivery of digital content via a tangible medium. 2. StartUp is liable for non-conformity with the contract of digital content or digital service provided: 3. If the digital content or digital service is non-compliant with the contract, the Client may demand bringing them into compliance with the contract. 4. StartUp may refuse to bring the digital content or digital service into compliance with the contract if achieving compliance is impossible or would require excessive costs for StartUp. 5. If the digital content or digital service is non-compliant with the contract, the Client may declare a price reduction or withdraw from the contract when: 6. The reduced price must be in such a proportion to the price resulting from the contract as the value of the digital content or digital service non-compliant with the contract remains to the value of the digital content or digital service compliant with the contract. If the contract states that the digital content or digital service are delivered in parts or continuously, the price reduction should consider the time during which the digital content or digital service remained non-compliant with the contract. 7. The Client cannot withdraw from the contract if the digital content or digital service is provided in exchange for payment of a price, and the non-compliance of the digital content or digital service with the contract is insignificant. 8. In the event of the Client's withdrawal from the contract, StartUp may demand the return of the tangible medium on which the digital content was delivered within 14 days from the day of receiving the Client's declaration of withdrawal from the contract. The Client returns the medium without delay. 9. In the event of the Client's withdrawal from the contract, StartUp is obliged to refund the price only for the part corresponding to the non-compliant digital content or digital service and the digital content or digital service for which the obligation to deliver ceased as a result of withdrawal from the contract. 10. StartUp makes the refund using the same method of payment used by the Client unless the Client has expressly agreed to a different method of return, which does not involve any costs for them. 11. StartUp's liability is limited to the value of the digital content or Digital Service that was to be delivered. StartUp's liability for damage caused by non-performance or improper performance of the Digital Service or non-delivery of digital content does not include lost benefits. 12. A complaint concerning the non-conformity of the Digital Service with the Agreement will be considered within 14 (in words: fourteen) days of its receipt. 13. If StartUp does not respond to the complaint within the deadline, it is assumed that the complaint was acknowledged. 14. StartUp informs the Client about the result of the complaint consideration on paper or another durable medium. 15. StartUp's liability for non-conformity with the contract of digital content or Digital Service, as well as non-performance / improper performance of the contract concluded with the Client, is excluded in the case of contracts concluded with a Client who is not:

§ 9 Product Prices and Delivery Costs

1. Prices listed for Products offered on the Service are gross prices, meaning they include the value-added tax (VAT). Prices are given in Polish currency (zloty - PLN). 2. The price indicated for a given Product does not include shipping costs. 3. The Client bears the shipping costs unless the StartUp's offer content on the Service states otherwise. 4. The total amount that the Client must pay in connection with the purchase of the selected Product consists of the Product price and the delivery cost. 5. If on the Service page for a given Product or during the Client's order placement StartUp has not specified a different method of fulfilling the service, the methods of delivering Products are as follows: 6. On the Service, StartUp clearly indicates, at the latest at the beginning of the Client's order placement, clear and legible information about restrictions related to the delivery of the Product.

§ 10 Payment Methods

1. On the Service, StartUp clearly indicates, at the latest at the beginning of the Client's order placement, clear and legible information about accepted payment methods. 2. If on the Service – on the page of a given Product or during the Client'sorder placement, StartUp has not specified a different payment method, the Client makes payment in one of the following ways: 3. To use one of the electronic payment systems, the Client must accept the terms and conditions of using the given electronic payment system. The list of electronic payment systems available on the Service is available during the finalization of the order. 4. In the event of withdrawal from the contract, the refund occurs in the same way as the payment was made by the Client, unless the Client has expressly agreed to a different method of return, which does not involve any costs for them. 5. StartUp does not allow Clients to make payments in cash.

§ 11 Right to Withdraw from the Contract

1. The provisions of this paragraph apply to a Client who is a Consumer or a natural person concluding a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for this person, particularly based on the subject of their business activity, disclosed under the provisions of the Central Registration and Information on Business. 2. The Client referred to in sec. 1 has the right to withdraw from the Contract without giving any reason and without incurring costs, unless the universally binding legal provisions or the provisions of these Terms and Conditions state otherwise. The Contract from which the Client referred to in sec. 1 has withdrawn is considered not concluded. 3. To withdraw from the contract, it is sufficient to submit a statement of withdrawal from the contract and send it to StartUp within 14 (in words: fourteen) days. 4. The period for withdrawing from the contract begins: 5. To keep the deadline for withdrawing from the contract, it is enough: 6. StartUp immediately sends the Client, on a durable medium, confirmation of receipt of the statement of withdrawal from the contract submitted electronically. 7. In case of withdrawal from the contract, the Client is obliged to return the purchased Product immediately, no later than within 14 (in words: fourteen) days from the withdrawal from the contract, unless StartUp has offered to collect the Goods themselves. To keep the deadline, it is enough to send back the Goods before its expiry. The Client bears the cost of returning the Goods. 8. In case of the Client's withdrawal from the contract, StartUp is obliged to refund the Client the amount paid for the Product and the shipping costs to the Client, within no longer than 14 (in words: fourteen) days from the day of receiving the declaration of intention to withdraw from the contract. However, if the Client chose a method of delivering the Product other than the cheapest standard delivery method offered on the Service for the given order, StartUp is not obliged to refund the Client the incurred additional costs. 9. StartUp makes the refund using the same method of payment used by the Client, unless the Client has expressly agreed to a different method of return, which does not involve any costs for them. 10. StartUp may withhold the refund of payments received from the Client until the Product is returned or the Client provides proof of its return, whichever occurs first. 11. If the Client sent a statement of withdrawal from the contract before receiving order confirmation from StartUp, the order is cancelled. 12. The Client is liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Goods. 13. The right to withdraw from the contract does not apply to the Client in cases indicated in the Act of May 30, 2014, on consumer rights, particularly in relation to contracts: 14. StartUp will also make corrections to previously issued purchase documents to the Client (VAT correcting invoice or correcting specification).

§ 12 Refund of Payments Made by the Client

StartUp will refund the money within 14 (in words: fourteen) calendar days, using the same payment methods that were used by the Client for payment, unless the Client has expressly agreed to a different method of refund, which does not involve any costs for them, in the case of:

§ 13 Newsletter

1. The Client may consent to receive commercial information, including commercial information electronically, by selecting the appropriate option in the registration form or through the Service. In case of such consent, the Client will receive the StartUp newsletter (Newsletter) to the email address they have provided. 2. The Client may at any time unsubscribe from the Newsletter by notifying StartUp of their resignation.

§ 14 StartUp Contact Details

The Client can contact StartUp:

§ 15 Final Provisions

1. StartUp informs that using services provided electronically is associated with risks stemming from the public nature of the Internet, including in particular the possibility of unauthorized third parties obtaining or modifyingClient's data. To minimize the aforementioned risk, the Client should use appropriate security measures, including especially using antivirus programs, having up-to-date versions of web browsers and operating systems, and not using open access points. 2. To the fullest extent permitted by law, StartUp is not responsible for blocking by mail server administrators the transmission of messages to the email address provided by the Client and for deleting and blocking email messages by software installed on the computer used by the Client. 3. StartUp is not responsible for devices and infrastructure used by the Client, including the faulty operation of public teleinformation networks, causing, for example, lack of access or disruptions in accessing the Service's website. 4. StartUp informs that displaying product visualizations in the Client's information system when using the Service depends on several factors, including the type of display matrix, proportions, resolution, backlighting method, applied technologies, and efficiency of control electronics, as well as settings. Discrepancies between the visualization available in the Client'sinformation system and the actual appearance of the Product cannot be the basis for a complaint. 5. StartUp informs that all trademarks (logos, logotypes, brand names, etc.), graphic materials, or photographs posted on the Service are legally protected and are used by StartUp solely for informational purposes. 6. To the fullest extent permitted by law, StartUp is not responsible for disturbances, including interruptions, in the functioning of the Service caused by force majeure, unauthorized action of third parties, or incompatibility of the Service with the Client's technical infrastructure. 7. StartUp reserves the right to temporarily suspend the operation of the Service, especially for maintenance, development, or modernization works. 8. All product names offered in the Service are used for identification purposes and may be protected or reserved under the provisions of the Industrial Property Law Act. 9. StartUp draws attention that the Service contains content protected by intellectual property law, in particular works protected by copyright law (content posted on the Service, graphic layout, graphics, photographs, etc.). Clients and visitors to the Service are obliged to respect intellectual property rights (including copyright and industrial property rights such as trademarks registration) of StartUp and third parties. The Client or visitor to the Service bears sole responsibility for not complying with the provisions of this point. 10. The Client may not post content of an unlawful nature, inconsistent with the law, immoral, or infringing on the good of third parties on the Service, nor may they publish links to pornographic, obscene, or dignity-offending materials. 11. The Client is obliged to refrain from any activity that could affect the proper functioning of the Service, including in particular any interference with the operation of the Service or its technical elements. 12. StartUp undertakes to inform registered Clients of the Service about each change in the Terms and Conditions by sending an electronic message to the email address provided during registration, and the Client, upon receiving such information, may delete their Account at any time. Changes in the Terms and Conditions do not affect contracts concluded before the entry into force of the changes. 13. In matters not regulated in the Terms and Conditions, the applicable provisions of Polish law apply, in particular the provisions of: 14. Disputes related to Contracts concluded based on the Terms and Conditions will be settled by the court competent for StartUp's location. This provision does not apply to Contracts concluded with a Consumer. 15. The application of a specific method of out-of-court dispute resolution is possible only with the mutual consent of the Client and StartUp. Detailed out-of-court dispute resolution procedures are available on the website of the Office of Competition and Consumer Protection: www.uokik.gov.pl, on the websites of Provincial Inspectorates of Trade Inspection, and at county (city) consumer ombudsmen. 16. The Terms and Conditions are effective from: March 20, 2024.

Notice on Out-of-Court Dispute Resolution

According to the Regulation of the European Parliament and of the Council (EU) No 524/2013 of May 21, 2013, on the online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on ODR in consumer disputes), the Entrepreneurship Development Foundation "Twój Startup" based in Warsaw hereby provides an electronic link to the online ODR platform: https://webgate.ec.europa.eu/odr. The ODR platform enables the out-of-court resolution of disputes between entrepreneurs and consumers. The resolution of disputes by this method is voluntary.

MODEL WITHDRAWAL FORM (This form should be filled out and returned only if you wish to withdraw from the contract)

Complaint Form Template